Feedback Friday is enabled by default when creating a Matter channel. The default timezone will be set to the local timezone of the person who created the Matter channel.
If you are having issues with Feedback Friday, please try these troubleshooting steps below:
STEP 1: Check that Slack is connected to Matter
Click on the MatterBot App under the Apps list in your Slack workspace
When clicking the
Hometab, you should see a list of channels Matter is connected to in your workspace. If Matter is not yet connected to any channels, this page will redirect you to the
Messagestab to set up your Matter channel with MatterBot.
STEP 2: Check that Feedback Friday is enabled for your channel
Return to MatterBot App
Hometab, and click the
View Detailsbutton for your Matter channel.
Check the Feedback Friday section of this page for details on your Feedback Friday settings.
Admins are able to click the ⚙️ Configure button to change these settings or disable/enable Feedback Friday.
If you are still having issues, contact Matter support at [email protected]